Q&A FAQ
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- FAQ
- QPlease tell me how to input when the delivery destination and the client are different
- A
On the purchase procedure screen, enter the delivery address first.
The client address can be entered at the end, so please be careful not to miss input or make mistakes.
- QCan you send delivery to multiple addresses?
- A
Only one delivery destination can be specified for one order.
Sorry to trouble you, but please order several times.
- QI forgot my password
- A
Regarding password reissue,HereYou can do it from the page. (Registration email address is required for the procedure.)
- QI want to change the address because I moved
- A
You can add and change a new address from "Check the address" in the account details field of My Page.
- QCan I specify the delivery date and time?
- A
If you wish, please fill in the cart page when the product is added to the cart.
The specification is possible after 5 days. If you wish to arrive at the shortest, please order without specifying the date and time.
There is an area that can not be specified for some hours, so in that case, the delivery slip will be described as "Delivery of XX time delivery", but please note that it is not possible to guarantee delivery.
- QI would like to know the tracking number of the delivery company
- A
At the time of shipping, we will guide you to the specified delivery company's tracking number. Please enter the tracking number from the tracking page of the delivery company for the delivery status.
- QI can't receive the product
- A
We will check the shipping status, so please call or "Inquiry formPlease let us know your name, phone number, and order number.
- QI want you to deliver it in the shortest time
- A
Please place an order from your order form without specifying the delivery date.
We will arrange in the shortest day.
* Depending on the area, there is a difference in the number of days to deliver.
* Please note that delivery may be delayed depending on bad weather and delivery status.
- QHow will you receive it when you are absent?
- A
A absent vote will be posted from the delivery company, so please contact the delivery company from the absence vote and request a redelivery.
- QCan I exchange it?
- A
Please note that we cannot accept returns and exchanges after ordering.
For more information,HerePlease confirm.
- QThe product was broken since it arrived. What should I do?
- A
If we have any mistakes, etc., we will contact you within 5 days after the arrival of the product will be accepted. For more information,HerePlease confirm.
- QIs it possible to change the payment method?
- A
If you change the payment method after your order, we will cancel the cancellation once in our shop, so please order again.
- QI want to purchase (guest purchase) without an account registration
- A
You can order as a guest even if you do not register your account. If you register your account, your future orders will be smoother, and you will be able to save personal information and destination information and check your order history.
- QCan I order by email, fax, or telephone?
- A
I'm sorry. We only support orders from online shops.
- QDoes the price include consumption tax?
- A
The price of the product is all tax included.
