USER GUIDE User Guide
- User Guide
About membership registration
It is so convenient to register online shop members!
When it is troublesome every time
Input information automatically!
If you register as a member (free of charge) when using the online shop and register the customer information, you will not have to have to enter the customer information every time during the payment procedure, so it is easy to order. I can.
* There is also a "guest purchase" where you can use the online shop without registering as a member.
Check out the shopping history in the list!
You can check the past order history.
Register the e -mail magazine and get a great deal of information as soon as possible!
We will deliver great campaign information as soon as possible by registering an e -mail magazine member at the same time as a member registration.
Flow of membership registration
Move to the login screen
Press the login icon on the menu at the top of the screen.
Enter the registration information
Send registration information
The information transmission confirmation page will be transitioned, so check "I'm not a robot" and then press the "Send" button. This completes the membership registration. Next, perform the address registration work.
Address registration flow
Move to My Page
Press the humanoid icon on the top menu at the top of the screen while logging in the member.
Move to the registered address confirmation screen
Press "Address Settings" in the detailed item of the account.
Move to the address registration page
If you transition to the registered address confirmation page, press "Add a new address".
Enter the registration information and add an address
Enter the "Surname", "Phone", and "Phone number" and press the "Add address" button.
About order method
Select the product and go to the shopping basket
(1) Enter the number and select various options as needed.
(2) Press the "Add to the cart" button.
To the cart screen
(1) After adding the product to the cart, press the "Cart" button at the top of the screen.
(2) If you have any requests for the store, please fill in here.
(3) If there is no mistake in the product in the cart, press "Go to the purchase procedure".
Delivery destination specification
(1) If you have already registered online shops, you can omit the information input if you can log in.
(2) If you are using it for the first time, please enter your "delivery address".
(3) Press the "Proceed to select delivery method" button to proceed.
Select the delivery method
(1) Please check the delivery destination and select the desired "delivery method".
(2) Press the "Proceed to payment" button.
Enter the payment method and complete the payment
(1) Enter the payment information.
(2) Press the "Confirm order" button.
If you can't receive an email from our shop
"Order confirmation email" will be sent to the e -mail address entered at the time of ordering. Please make sure that the content is wrong just in case.
If there is an error in the content, if you use free mail, career, provider mail such as gmail, yahooMail, or if you are setting up spam mail, it is highly likely that you will not be able to receive e -mails normally. You may not receive an email from our shop.
In that case, please contact us directly by phone.
About payment method
JEUNET Geni Jewelry allows you to use the following payment methods:
[Types of credit cards that can be used]
VISA / MasterCard / American Express / JCB
Our website uses a security system called SSL. All your important credit card information is encrypted and sent.
* In principle, we do not send credit card use in principle because of security consideration. We will replace the usage statement sent by the credit card company as a copy.
* Depending on the usage status of the customer, it may be changed to other payment methods.
* In the case of payment by credit card, we will approve your card on the website when ordering. If this approval is not obtained, please note that the use of the card will not be confirmed.
About shipping and delivery
Yamato Transport or Sagawa Express
■ If you have a specified
Please order 5 days before the date you wish to arrive.
■ If there is no specific specification
Credit ⇒ After confirming your order, we will ship within 3 business days.
If you wish, please fill in the cart page when the product is added to the cart.
* You can specify it after 5 days. If you wish to arrive at the shortest, please order without specifying the date and time.
* There is an area that can not be specified for some time zone, so in that case, the delivery slip will be described as "Delivery of XX time delivery", but please note that it is not possible to guarantee delivery.
About delivery fees nationwide
The shipping fee will be borne by our company.
About return / exchange
If we have any mistakes, etc., we will contact you within 5 days after the product arrives and accept returns.
In addition, please note that we cannot accept returns due to customer convenience in principle.
For returns, please check the following [Conditions].
We will accept returns only in the following cases.
・ In the case of defective products
・ When a different item arrives from the ordered product
In addition, we cannot accept returns of the following products.
・ Products that have been 5 days or more after arrival
・ Products damaged by your negligence
Returned goods and procedure method
In the case of our products, we will bear the shipping cost if the product is dirty or damaged.
* If you wish to return, please be sure to contact our shop once.
We will transfer to the designated account within 4 days after returning the product.
We will bear the commission.
2-7, Chikusa, Chikusa -ku, Nagoya -shi, Aichi
About cancellation of the product before shipping
Please note that we do not accept cancellations after ordering due to customer convenience in principle.
About the corresponding browser
The browser that supports this online store is as follows.
If it is browsed or purchased with Internet Explorer, unexpected behavior may occur, so please browse and purchase with another browser.
Apple Safari for iOS
Google Chrome for Android